AIIMS in New Delhi has successfully implemented a new app called ABHA, which stands for Ayushman Bharat Health Account, aimed at reducing waiting times and long queues for Outpatient Department (OPD) patients.
The implementation of this app has yielded impressive results, with AIIMS issuing a total of 73,700 ABHA-based scan and share OPD tokens to date, securing the hospital’s position as a leader in providing efficient and patient-centric healthcare services.
The ABHA mobile application has significantly improved the patient experience by streamlining the registration process and reducing waiting times. Previously, patients had to endure long queues at OPD registration counters, causing discomfort and inconvenience.
However, with the introduction of the ABHA-based scan and share facility, patients can now easily bypass these queues by scanning a designated QR code and receiving a unique token number. When their token is displayed, they can directly approach the counter without waiting in line. By embracing this advanced technology, AIIMS New Delhi demonstrates its commitment to utilizing digital solutions for the benefit of its patients.
Dr. M Srinivas, the Director of AIIMS New Delhi, expressed his enthusiasm for the positive impact of this technology on patient care, emphasizing the institution’s goal of continuously improving the patient experience.
The introduction of the ABHA-based Scan and Share facility is part of AIIMS New Delhi’s ongoing commitment to innovation and excellence in healthcare delivery, as they strive to provide a world-class healthcare experience.