Neha Lal is the Sr. General Manager – Operations & HR of GCS Medical College, Hospital & Research Centre, Ahmedabad and NABH Assessor, QCI. Ms. Neha is a Hospital Management leader & planner with a strong record of contributions in streamlining operations, invigorating businesses, heightening productivity, systems & procedures. She is a dynamic Professional with 19 years of experience in managing Hospital operations with focus on quality healthcare delivery; expertise in determining organization’s mission & strategic direction as conveyed through policies & objectives. She’s a strategic professional who deploys participative management style in fast-paced, diverse workforce. Ms. Lal has a demonstrated excellence in formulating hospital systems, policies, developing business plans for accomplishment of business and vision of the organisation. She has been leading, training & monitoring performance of employees and team to ensure efficiency in the operations, successfully led a team of more than 500. She is associated with many management institutes as a visiting Faculty for Masters in Hospital & Health Management courses. She is the recipient of various awards and accolades, which includes, “Mother Teressa Sadbhavna Award” from International Business Council, New Delhi for outstanding achievements in Healthcare; “Times Power Women” by Times of India, August 2021. Featured in Medgate Today Magazine under “Top 50 Strategist in Healthcare” – to follow in 2021.