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CBSE Introduces Psychological Counselling Ahead of 2024 Exams

In a move aimed at supporting the mental well-being of students appearing for the upcoming Central Board of Secondary Education (CBSE) examinations, the Board has announced the commencement of psychological counselling facilities from January 1, 2024. This initiative coincides with the beginning of the exam schedule for practical and theory papers scheduled for January 1 and February 15, 2024, respectively.

According to a press note released by the CBSE, the psychological counselling facilities will be available through various channels. One of the key features is the Interactive Voice Response System (IVRS), which will be accessible 24×7 free of cost. Students and parents can dial the Board’s toll-free number 1800-11-8004 to receive information and suggestions on stress-free exam preparation, time and stress management, FAQs, and important CBSE contact details in both Hindi and English.

Additionally, the CBSE is introducing bilingual podcasts on its official website ( covering relevant subjects. These podcasts aim to provide valuable insights and tips to students gearing up for their examinations.

Another noteworthy feature is the Tele-counselling service, a voluntary and free-of-cost service available from 9:30 am to 5:30 pm, Monday to Saturday. A total of 65 trained counsellors, including principals, special educators, and psychologists from CBSE-affiliated schools, will provide this service. Notably, 52 of these counsellors are based in India, while the remaining 13 are spread across international locations such as Kuwait, Nepal, Japan, Doha-Qatar, Oman (Muscat), and the United Arab Emirates (Dubai, Sharjah, Ras-al-Khaimah).

The CBSE has a rich history of providing psychological counselling for 26 years, beginning in 1998. This initiative, offered in two phases—before the examination and after the result—aims to alleviate stress among Class X and XII students of CBSE-affiliated schools. The Board has consistently adopted innovative approaches, such as toll-free tele-counselling and information dissemination through IVRS, to reach out to students. Additionally, social media platforms like YouTube, Facebook, and Instagram have been actively utilized to share important messages and engage with students effectively.

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