ArdorComm Media News Network
May 27, 2026
The Central Board of Secondary Education (CBSE) has announced that students who were charged incorrectly during the Class 12 post-result application process will receive refunds following technical issues on the portal.
The move comes after Union Education Minister Dharmendra Pradhan sought a detailed report from the board over complaints related to server failures, payment gateway disruptions, and operational lapses faced by students during the re-evaluation and verification process.
According to CBSE, technical glitches on May 21 and 22 led to irregular fee deductions while students were applying for scanned copies of their evaluated answer sheets. In some cases, students were charged more than the prescribed fee, while others were billed lower amounts.
The board clarified that students who paid excess charges will automatically receive refunds through the same payment mode used during the transaction. Candidates who were charged less than the required amount will be contacted separately regarding the balance payment, if necessary.
CBSE also assured students that scanned copies of answer books will still be provided in all affected cases without requiring fresh applications.
Earlier, the board had acknowledged that exceptionally high traffic on the portal caused temporary technical disruptions during peak hours. It stated that corrective measures, including extending deadlines and implementing technical fixes, are being carried out to ease the process for students and parents.
CBSE further urged students not to panic, emphasizing that the verification and re-evaluation system is designed to address genuine concerns in a transparent and structured manner.
Source: PTI