ArdorComm News Network
May 13, 2025
In a significant move toward embracing artificial intelligence (AI), IBM has begun a strategic overhaul of its internal processes, leading to the replacement of around 200 human resources (HR) positions with AI-powered systems. This development reflects a broader industry shift where automation is being leveraged to handle repetitive administrative tasks, freeing up human workers to focus on more strategic and client-centric responsibilities.
According to reports from industry insiders, the tech giant has already automated several HR functions such as employee verification and internal job transfers. These changes are part of IBM’s vision to drive operational efficiency while simultaneously upskilling its workforce to thrive in an AI-integrated future.
IBM’s CEO, Arvind Krishna, recently confirmed that hundreds of HR roles have been transitioned to AI agents. However, he emphasized that this transformation has not led to a decline in overall employment. On the contrary, the company has expanded its workforce in key areas like programming, marketing, and sales—fields that rely on critical thinking and interpersonal skills, and are thus less susceptible to automation.
Strategic Shift Towards AI-Augmented Roles
The decision to automate portions of the HR function is rooted in IBM’s broader objective of enabling employees to engage in higher-value work. By offloading routine tasks to AI, the organization aims to allow HR professionals to focus on strategic planning, employee engagement, and other complex functions that require human insight.
Nickle LaMoreaux, IBM’s Chief Human Resources Officer, noted that the impact of AI on jobs is more about transformation than elimination. She clarified that while certain tasks will be automated, most roles will evolve rather than disappear—enabling professionals to work alongside AI tools that boost productivity and decision-making.
Looking Ahead
IBM anticipates that up to 30% of back-office roles, particularly those with minimal customer interaction, could be affected by AI within the next five years. This could influence approximately 7,800 positions globally. Nonetheless, the company remains committed to investing in talent across creative, analytical, and tech-driven domains—areas that continue to demand human ingenuity despite rapid advances in automation.
Source: The New Indian Express
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