The Indian BPO/BPM service provider ICCS plans to hire 7,000 people over the course of the next 12 months. Every month, the company’s 6,600+ professionals oversee 15 million client interactions from eight delivery centres.
The company is looking for expertise in a variety of fields, such as customer service, operations, outbound and inbound support, market research, human resources, finance, marketing, and so on. Since its founding in 2005, ICCS has expanded by 25% annually. It generated Rs 115 crore in revenue in 2021–2022, and by the end of current financial year, it aims to generate Rs 175 crore.
Expanding geographically, entering new industry verticals, and advancing technologically are all possibilities. “Alongside actively recruiting new talent, we onboard 500 plus callers every month across multiple geographies so that we are able to serve our diverse customer base better,” says Divij Singhal, Founder and CEO of ICCS.
For its Hyderabad center—its second base, which already had a 500-strong workforce at the time—the company had, in April 2022, announced plans to add a thousand people by the end of current year. Government, fintech, DTH, e-commerce, banking, FMCG, and other industries are included in the company’s diverse portfolio.
Back-office services, chat and email, finance and edtech, BFSI, insurance, accounting, tech support, and outsourcing of the hiring process are just a few of its solutions. Customer onboarding, retention, collections, omnichannel customer care, and automation of chat and email field assistance are further areas of expertise.