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e-commerce

Flipkart Appoints Seema Nair as Chief Human Resources Officer Ahead of Festive Season Sales

Walmart-owned Flipkart has appointed Seema Nair as its new Chief Human Resources Officer (CHRO), according to an internal email from Group CEO Kalyan Krishnamurthy. In her new role, Nair will oversee human resources functions across the company, working closely with leaders and HR teams to drive strategic initiatives. Nair joins Flipkart after more than six years at Reliance Industries, where she managed key group-level HR assignments, including HR digitisation and group HR office leadership. She brings extensive experience to the role, having previously served as CHRO for India and SAARC at Hindustan Coca-Cola Beverages and held senior HR roles at Cisco Systems. This leadership change comes at a significant time for Flipkart, just ahead of its annual festive season sales set to begin on September 27. The company has ramped up preparations by launching 11 new fulfilment centres across India, spanning over 1.3 million square feet, to meet the surge in demand. Flipkart has seen significant senior leadership changes in recent months. In February, four senior vice presidents, including heads from Cleartrip, marketplace categories, fintech, and growth, exited the company amid performance-based restructuring. Earlier in January, the company trimmed its workforce by 5-7%, impacting around 1,100-1,500 employees as part of cost management efforts. Seema Nair’s appointment signals Flipkart’s focus on bolstering its leadership team and enhancing its HR strategies as it prepares for one of the biggest retail periods of the year. Source: MNS.com

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Amazon and Target Prepare for Holiday Shopping Rush with Massive Hiring Spree

Amazon and Target have announced their plans to boost their workforce for the upcoming holiday season. Amazon intends to hire a significant 250,000 full- and part-time employees, marking a 67% increase from the previous year. Similarly, Target has revealed its commitment to adding nearly 100,000 seasonal positions, maintaining the same number as last year. These announcements come on the heels of Macy’s Inc.’s declaration on Monday that it will onboard more than 38,000 full- and part-time seasonal workers at its Macy’s, Bloomingdale’s, and Bluemercury stores nationwide. This represents a slight decrease from the 41,000 seasonal hires planned in 2022. Amazon attributes the increase in available positions to its establishment of over 50 new fulfilment centres, delivery stations, and same-day delivery sites in the United States this year. Additionally, the e-commerce giant has shared plans to invest $1.3 billion in pay raises for warehouse and transportation staff this year, elevating the average pay for these roles from $19 to over $20.50 per hour. John Felton, Amazon’s senior vice president of Worldwide Operations, expressed enthusiasm about the holiday season and the company’s plan to hire 250,000 more workers this year to better serve customers nationwide. To capture consumer attention and provide early holiday shopping opportunities, retailers such as Amazon and Target have been launching holiday deals as early as October, a trend that continues this year. Consumer spending has experienced fluctuations throughout the year, with notable surges in January and subsequent declines in February and March, followed by a recovery in the spring and summer. According to the Commerce Department, retail sales increased by 0.6% in August, partially driven by a significant rise in gas prices. Mastercard SpendingPulse, a tracker of spending across all payment methods, predicts a 3.7% increase in U.S. retail sales (excluding automobiles) from November to late December, representing a decrease from the 7.6% growth observed last year. Deloitte, an accounting firm, also anticipates holiday sales growth, estimating a range between 3.5% and 4.6%.

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Flipkart Boosts Infrastructure and Workforce for Expansion

Flipkart is actively pursuing its expansion plans by investing in infrastructure and building a highly skilled workforce. The company aims to utilize its Kirana delivery program for over 40% of its shipping operations. To support this initiative, Flipkart has increased its infrastructure by more than 19 lakh square feet in various states such as Uttar Pradesh, Bihar, Gujarat, Rajasthan, and Telangana. New hires are undergoing comprehensive training tailored to their roles, including knowledge about supply chain processes, scanners, handheld devices, mobile applications, point-of-sale machines, and other relevant technologies. This strategy not only involves physical expansion but also focuses on developing a skilled workforce capable of efficiently managing the complexities of the supply chain. Flipkart’s commitment to training its employees in advanced technology and providing them with the necessary tools reflects its dedication to streamlining the delivery process and ensuring a smooth customer experience. Additionally, the expansion of warehousing space in key Indian states signifies a strategic move to strengthen Flipkart’s storage and distribution capabilities. With this expansion and a well-trained workforce, Flipkart is poised for growth and enhanced efficiency as it continues to compete in the online retail landscape.

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Microsoft partners with ONDC to accelerate the adoption of e-commerce across India

Microsoft joined the government’s Open Network for Digital Commerce (ONDC) on Tuesday in an effort to provide social e-commerce via its app in the Indian market. The internet giant plans to develop a shopping app for Indian consumers as well as their social network to get the best pricing among stores and sellers. According to T Koshy, MD and CEO of ONDC, Microsoft can quickly deploy its cutting-edge concepts, including social commerce, by using the strength of its open network users. By 2030, it is anticipated that the Indian e-commerce market would be worth $400 billion, expanding at a 19% compound annual growth rate (CAGR). “Initiatives like ONDC can be a game changer amid this boom. Their UPI-like network for digital commerce is a win-win for both buyers and sellers as it will enable them to connect without dependency on any eCommerce solution,” said a Microsoft spokesperson. By bringing online micro, small, and medium-sized businesses as well as small traders, the government is attempting to build the largest interoperable open platform with ONDC, a project similar to the Unified Payments Interface (UPI) of the Ministry of Commerce and Industry to support open networks. This is done in an effort to break up e-commerce monopolies and create a more democratic digital marketplace. Businesses like Dunzo for Business (D4B), Go Frugal, Paytm, Digit, PhonePe, and Loadshare are now part of the ONDC network. This month, the e-commerce site Snapdeal will make its ONDC debut.

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