TCS revamps Marks and Spencer’s HR function

In order to provide a modern, digital employee experience, Tata Consultancy Services worked with Marks and Spencer (M&S) to digitally change its HR function and connect its future business goals with HR initiatives.

TCS has been a prominent player in several business-critical technology and transformation programmes and has been a strategic partner to M&S for more than a decade.  The retail giant selected TCS to lead its HR transformation as well.

The extensive contextual and functional expertise of TCS consultants was used to create business processes and experiences that were in line with the demands and standards of the modern workforce. The team utilised the Oracle HCM suite to construct a contemporary, flexible, and scalable cloud-based solution using those blueprints.

The M&S deal, according to Abhijit Niyogi, vice president and business unit head-retail UK & Europe at TCS, has created a significant opportunity in the HR sector in the UK and Europe. “We are in active discussion with multiple different retailers at this point of time for such implementation.”

“During the [coronavirus] pandemic companies hired several thousands of employees across regions, but these recruits never got to experience the joining process, which is the first step experience of connecting with the company. Hence what we have crafted for M&S resonates well with several other players in the regions,” said Niyogi.

TCS migrated 27 million records of M&S employees working across 1,450 locations in the UK as part of the effort, enabling secure, seamless data connects across the landscape.