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The Indian BPO/BPM service provider ICCS plans to hire 7,000 people over the course of the next 12 months. Every month, the company’s 6,600+ professionals oversee 15 million client interactions from eight delivery centres. The company is looking for expertise in a variety of fields, such as customer service, operations, outbound and inbound support, market research, human resources, finance, marketing, and so on. Since its founding in 2005, ICCS has expanded by 25% annually. It generated Rs 115 crore in revenue in 2021–2022, and by the end of current financial year, it aims to generate Rs 175 crore. Expanding geographically, entering new industry verticals, and advancing technologically are all possibilities. “Alongside actively recruiting new talent, we onboard 500 plus callers every month across multiple geographies so that we are able to serve our diverse customer base better,” says Divij Singhal, Founder and CEO of ICCS. For its Hyderabad center—its second base, which already had a 500-strong workforce at the time—the company had, in April 2022, announced plans to add a thousand people by the end of current year. Government, fintech, DTH, e-commerce, banking, FMCG, and other industries are included in the company’s diverse portfolio. Back-office services, chat and email, finance and edtech, BFSI, insurance, accounting, tech support, and outsourcing of the hiring process are just a few of its solutions. Customer onboarding, retention, collections, omnichannel customer care, and automation of chat and email field assistance are further areas of expertise.

Rishad Premji, Chairman of Wipro, revealed on September 21 that 300 of its employees had been let go when the company found they were simultaneously employed by a competitor. The Wipro Chairman insisted that he still stands by his recent assertion that moonlighting constitutes a serious violation of integrity. Premji said at the AIMA’s (All India Management Association) National Management Convention, “The reality is that there are people today working for Wipro and working directly for one of our competitors and we have actually discovered 300 people in the last few months who are doing exactly that.” When asked about the actions taken against individuals who were found to be working simultaneously for the company and for rivals, Premji said that their employment had been terminated for a “act of integrity violation.” Moonlighting is the term for secretly doing a second job. He said that as part of transparency, people might talk openly and honestly about things like being in a band or “working on a project over the weekend.” The organisation and the individual can jointly decide whether or not it works for them, he added, adding that it is an open conversation. Additionally, Premji said, “There is no space for someone to work for Wipro and competitor XYZ and they would feel exactly the same if they were to discover the same situation.” “That is what I meant…so I do stand by what I said… I do think it is violation of integrity if you are moonlighting in that shape and form,” he said. Anand Mahindra CP Gurnani, CEO of Tech Mahindra, recently tweeted that it is important to adapt to the times and added, “I welcome disruption in the ways we work.” “No two timing – no moonlighting,” Infosys stated in a stern message to employees this week. Dual employment is not permitted in accordance with the Employee Handbook and Code of Conduct, according to Infosys’ internal communication titled “no double lives.” The email from Infosys had stated that “Any violation of these clauses will lead to disciplinary action which could even lead to termination of employment.” Source: PTI

Google has been working to reduce costs in an effort to guarantee operational effectiveness. As a result, the tech giant chose to concentrate on AI-first solutions and cancel half of the projects that its staff at Area 120 were working on. Google’s R&D division, Area 120, gives staff members the chance to work full-time on their innovative concepts. The staff has succeeded in developing a number of fascinating features and novelties. In order to move the team’s attention to AI-related initiatives, 50% of its projects have now been cancelled in addition to the team’s size reduction. This indicates that there are currently only seven projects being worked on by the division, as opposed to the 14 projects it was previously working on. The employees whose work was on the cancelled projects at Area 120 have been told of the decision to scale back, and it is said that they have been instructed to hunt for other projects to work on at Google by January 2023. According to reports in the media, they might be forced to leave if they don’t comply. Many popular products, including GameSnacks, Tables, AdLingo, Touring Bird, Byteboard, Tangi, and Shoploop, were created by Area 120. Projects that were cancelled included ones that dealt with initiatives in the areas of shopping, climate, analytics for augmented and virtual reality, financial accounting (for Google Sheets), and analytics. This is not particularly surprising given the recent emphasis on productivity by the Google CEO. He had previously stated that the Company might need to reorganise teams and even let some employees go.