Andhra Pradesh to Launch WhatsApp Governance for Accessible Public Services
Andhra Pradesh Chief Secretary K. Vijayanand announced the upcoming launch of WhatsApp Governance, a platform aimed at making government services more accessible to the public. The initiative, spearheaded by Chief Minister N. Chandrababu Naidu, seeks to bridge the gap between the administration and citizens by leveraging digital technology. “WhatsApp Governance will be available in both English and Telugu to ensure inclusivity and ease of use for all citizens,” Vijayanand said on January 10, 2025 (Friday). During his visit to the Real-Time Governance Society (RTGS) centre at the Secretariat, the Chief Secretary reviewed the platform’s progress. RTGS CEO Dinesh Kumar provided a demonstration of the platform, confirming that development work has been completed. The RTGS plans to offer 150 types of public services through WhatsApp Governance. These services will include a feature for filing complaints directly via WhatsApp, ensuring swift grievance redressal. Highlighting the importance of technology in improving administrative efficiency, Vijayanand emphasized the need for collaboration between RTGS and various government departments. He urged the RTGS to provide technical support and share innovative technologies with departments to meet their specific needs effectively. The WhatsApp Governance initiative underscores the government’s commitment to making administration more transparent, citizen-friendly, and efficient, marking a significant step toward digital governance in Andhra Pradesh. Source: The Hindu Photo Credit: The Hindu